Hey Fashion Fam! 👋

We’re so excited to get your pop culture gear to you! Our shipping and returns policies are designed to be as fun and easy as shopping with us. Whether you’re rocking our 2BHCBB collection or accessorizing with our Beauty line, we’ve got you covered!

📦 Shipping Information

Order Processing Time

We’re busy getting your fandom fashion ready! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Time

🚀 Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for: When you need your gear ASAP!

🎁 Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Minimum Order: $50 or more
  • Perfect for: When you’re stocking up on all your favorites!

Shipping Areas: We ship worldwide! (Currently excluding Asia and select remote areas)

🔄 Returns & Exchanges

We want you to LOVE every piece of pop culture magic! If something isn’t quite right, here’s how we make it better:

⏰ Time Frame

  • Return Period: 15 days from delivery date
  • Exchange Period: 15 days from delivery date

✅ Condition Requirements

To process your return/exchange, items must be:

  • Unworn and unwashed
  • Original tags attached
  • In original packaging
  • In resalable condition

🚫 Non-Returnable Items

Due to hygiene and product nature, we cannot accept returns or exchanges on:

  • 🎭 Beauty Products (if opened or used)
  • 💄 Beauty Accessories (unless defective)
  • 📚 Books (unless damaged during shipping)
  • 🎮 Blind Bags (once opened – gotta keep the surprise!)
  • 🧩 Board Games (if opened)
  • 💍 Body Jewelry (for hygiene reasons)
  • 🛏️ Bedding (if opened or removed from packaging)

📋 The Return Process – 4 Easy Steps!

Step 1: Contact Us 📧

Email us at [email protected] within 15 days of receiving your order. Use our template below to make sure you include all the necessary info!

Step 2: Get Approval ✅

We’ll review your request and email you within 24 hours with:

  • Return authorization number
  • Shipping instructions and address
  • Any special instructions if needed

Step 3: Ship Your Return 📤

Package your items securely including:

  • Original items with tags attached
  • Original packaging if possible
  • Copy of your order confirmation or packing slip
  • Return authorization number clearly visible

Step 4: Receive Your Refund/Exchange 💰

Once we receive and inspect your return, we’ll process your request within 3-5 business days.

📝 Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Dressup Outfits Shop Team!

I’d like to request a return/exchange for my recent order:

Order Number: [Your Order Number] Order Date: [Date you placed order] Delivery Date: [Date you received order]
Items I’d like to return/exchange:
– Item Name: [Product Name] – Size: [Size if applicable] – Quantity: [Number of items] – Reason: [Reason for return/exchange]
For exchanges, I’d like:
– New Item: [Product Name] – Size: [Size if applicable]
Please let me know the next steps!

Best regards,
[Your Name] [Your Email Address] [Your Phone Number – Optional]

💸 Refund Information

Refund Timeline ⏳

  • Processing Time: 3-5 business days after we receive your return
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days

What’s Refunded? 💰

  • Item cost (excluding original shipping fees)
  • Sales tax if applicable

What’s Not Refunded? ❌

  • Original shipping charges
  • Return shipping costs (unless item is defective or wrong item sent)
  • International customs duties or taxes

🌍 International Returns

Since we’re a global fashion fam, international returns follow the same process but may take slightly longer for shipping. Please note:

  • You’re responsible for return shipping costs
  • Customs forms must be marked as “Returned Goods”
  • Refunds will be processed in USD
  • Allow extra time for international shipping delays

📞 Need Help?

Our customer service team is here to help you rock your fandom fashion with confidence!

  • 📧 Email: [email protected]
  • 🏪 Mail: 3737 Cambridge Place, Cockeysville, US 21030
  • ⏰ Response Time: Typically within 24 hours

Keep rocking your style! Remember – we’re here to make sure you love every piece of pop culture magic you get from us! ✨

Your favorite destination for 2BHCBB, Art, Back To School gear, and all things fandom fashion!