Hey fashion fam! 👋 We want you to love your pop culture gear as much as we do! If something isn’t quite right, we’re here to help make it better. Our returns and exchanges process is designed to be as fun and easy as shopping with us!

📦 Return & Exchange Basics

⏰Return Period: 15 days from delivery date

🔄Exchange Period: 15 days from delivery date

📝Condition Requirements: Items must be unworn, unwashed, with original tags attached, and in original packaging

📧Start Your Return: Email us at [email protected] within 15 days of delivery

🚫 Non-Returnable Items

Due to hygiene and product nature, the following items cannot be returned or exchanged:

  • 🎭 Beauty Products (opened or used)
  • 💄 Beauty Accessories (unless defective)
  • 📚 Books (unless damaged during shipping)
  • 🎮 Blind Bags (opened, due to their surprise nature)
  • 🧩 Board Games (opened)
  • 💍 Body Jewelry (for hygiene reasons)
  • 🛏️ Bedding (opened or removed from packaging)

🔄 The Return Process

Step 1: Contact Us 📧

Email us at [email protected] within 15 days of receiving your order. Use the template below to make sure you include all the necessary information!

Step 2: Get Approval ✅

We’ll review your request and email you within 24 hours with:

  • Return authorization number
  • Shipping instructions and address
  • Any special instructions if needed

Step 3: Ship Your Return 📤

Package your items securely including:

  • Original items with tags attached
  • Original packaging if possible
  • Copy of your order confirmation or packing slip
  • Return authorization number clearly visible

Step 4: Receive Your Refund/Exchange 💰

Once we receive and inspect your return, we’ll process your request within 3-5 business days.

📝 Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Dressup Outfits Shop Team! I’d like to request a return/exchange for my recent order: Order Number: [Your Order Number] Order Date: [Date you placed order] Delivery Date: [Date you received order] Items I’d like to return/exchange: – Item Name: [Product Name] – Size: [Size if applicable] – Quantity: [Number of items] – Reason: [Reason for return/exchange] For exchanges, I’d like: – New Item: [Product Name] – Size: [Size if applicable] Please let me know the next steps! Best regards, [Your Name] [Your Email Address] [Your Phone Number – Optional]

💸 Refund Information

Refund Timeline ⏳

  • Processing Time: 3-5 business days after we receive your return
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days

What’s Refunded? 💰

  • Item cost (excluding original shipping fees)
  • Sales tax if applicable

What’s Not Refunded? ❌

  • Original shipping charges
  • Return shipping costs (unless item is defective or wrong item sent)
  • International customs duties or taxes

🌍 International Returns

Since we ship worldwide (except Asia and select remote areas), international returns follow the same process but may take slightly longer for shipping. Please note:

  • You’re responsible for return shipping costs
  • Customs forms must be marked as “Returned Goods”
  • Refunds will be processed in USD
  • Allow extra time for international shipping delays

📞 Need Help?

Our customer service team is here to help you rock your fandom fashion with confidence!

📧 Email: [email protected]

🏪 Mail: 3737 Cambridge Place, Cockeysville, US 21030

⏰ Response Time: Typically within 24 hours

Keep rocking your style and remember – we’re here to make sure you love every piece of pop culture magic you get from us! ✨